You are welcome to return full-priced items for a full refund or credit note within 21 days. Sale items can only be returned for a credit note. All return postage costs are at the customer's expense.
Please read our full returns policy below and ensure your order meets these conditions before requesting a return.
HOW TO RETURN
Log in to your account here and select the order that you want to submit a return request for.
- Products marked for final sale cannot be returned unless deemed faulty. This information is available under the RETURNS & SHIPPING tab on each product page.
- Sale items or items purchased during a sale or promotional event can only be returned for store credit. To submit a return request for sale items, please contact us directly at email@example.com.
ITEMS PURCHASED FROM STOCKISTS
- Please note that this returns policy applies to purchases made online through the Staple the Label website (www.staplethelabel.com) only. We cannot accept returns on items purchased from stockists, such as The Iconic. This includes faulty items.
- If you purchased your Staple the Label item/s from an official stockist, please refer to their return policies and contact them directly.
- Returned items must not be worn, used, washed, or altered in any way. Items must be returned in their original packaging. All original tags, labels and swimwear hygiene stickers must still be attached.
- All items will be reviewed individually upon return. If your return is accepted, we will refund the item price via your original payment method or we will issue you a credit note.
- If we receive a returned item that does not adhere to the returns policy below, the refund will become void and the item will be sent back to you.
ITEMS PURCHASED WITH CREDIT NOTE OR GIFT CARD
- If you purchased your full-price item with a credit note or gift card, you will be issued with a credit note to the value of the purchase price of your item/s.
RETURN SHIPPING COSTS
- All return postage costs are at the customer's expense unless the item arrived damaged, not as ordered, or is deemed faulty - in which case you must first contact us at firstname.lastname@example.org.
- Original shipping costs will not be refunded.
- The items you choose to return are your responsibility until we receive them. We are not responsible for any returned items that are lost in transit or incorrectly addressed by the customer. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.
RETURNS PROCESSING TIME
- Returns are processed within 5 working days of receipt to the payment method used for the order. You will receive an email notification once your return has been processed.
- PayPal refunds clear almost immediately, while credit card refunds can take up to 5 business days depending on your financial institution.
AFTERPAY, ZIP PAY & KLARNA
- All full-priced items purchased with Buy Now Pay Later (BNPL) providers Afterpay, Zip Pay or Klarna are eligible to be returned.
- If a standard refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform minus original shipping charges.
- If a credit note has been issued, your original payment schedule with the payment platform will continue until all instalments are completed.
- We do not offer direct exchanges. You are welcome to return a full-priced item for a refund and place a new order for your preferred size/style.
- If you believe your item purchased directly from this website is faulty, please contact us at email@example.com quoting your order number and include a description and images of the fault.
- If the item is deemed faulty, we will ask that you return the item to us and we will provide a pre-paid return shipping label.
- Upon receipt of your returned faulty item we will issue a refund or credit note to the value of the item.
- We cannot accept liability for an item until it is returned and has been confirmed as faulty.
- If you purchased your item/s from a stockist, please contact them directly for further instructions.